DDoS attack mitigated
Incident Report for Make
This incident has been fully resolved.
Posted Oct 03, 2022 - 10:07 CEST
Due to the DDoS attack, Make servers were unable to receive some webhook requests from our customers and as a result, such data couldn't be delivered to scenarios. In some instances data was redelivered at a later point, but in order to be sure, we advise that you reload any data from the app-list below that was uploaded during the following time frames (times shown in CET):

26.9.2022 18:00 - 27.9.2022 15:20
27.9.2022 19:20 - 27.9.2022 23:50

Our investigation revealed webhooks coming from those apps were affected:

Slack, Zoom, Facebook Lead Ads, Intercom, Segment, Todoist, Quickbooks, Square, Instagram, and Box
Posted Sep 29, 2022 - 11:41 CEST
A fix has been implemented and the service is now stable. The team continues to monitor and proactively manage any potential issues.
Posted Sep 28, 2022 - 15:22 CEST
Our engineers are working on restoring the website functionality. Scenario executions and webhooks continue running normally.
Posted Sep 28, 2022 - 10:39 CEST
Users are currently not able to access make home page . Slack webhooks and scenarios are still operational . Our team is working on restoring the service.
Posted Sep 28, 2022 - 05:19 CEST
All services have been restored. Some users may observe degraded performance of the web site. The team continues to monitor and evaluate the situation on an ongoing basis.
Posted Sep 28, 2022 - 03:51 CEST
Make home page has been disabled temporarily, Slack webhooks processing is currently affected as well, the team continues working on the restoration.
Posted Sep 27, 2022 - 20:11 CEST
Our Make home page has just been reenabled, you can now continue using it to sing in and sign up. We continue on the overall incident mitigation and full service restoration.
Posted Sep 27, 2022 - 18:40 CEST
Please note the issue with Slack webhook has been addressed, these webhooks are being processed properly now. The team continues implementing further technical measures to mitigate the overall ongoing incident and fully restore the service.
Posted Sep 27, 2022 - 16:59 CEST
At this point, users may not be able to log in and manage their scenarios. However, our Customer Care team can help you with your scenarios and you can reach out to them via helpdesk.urgent@make.com
Posted Sep 27, 2022 - 12:53 CEST
We continue to experience intermittent technical issues that affect our customers’ ability to access the home page, login to Make and perform certain operations. Our team is actively working on mitigating the issues and restoring the service.
Posted Sep 27, 2022 - 11:35 CEST
The service is up and running with exception of shared webhooks, which are affected at the moment. Investigation continues.
Posted Sep 27, 2022 - 01:20 CEST
The service is now fully restored and stable, we continue monitoring the situation now.
Posted Sep 27, 2022 - 00:16 CEST
Our team continues investigating the network connectivity problems and working on the restoration of the service together with our cloud provider.
Posted Sep 26, 2022 - 23:40 CEST
We are currently investigating network connectivity problems resulting in intermittent issues with accessing the main site and the respective zones. Our team is working on restoring the service, while also engaging our cloud provider as well.
Posted Sep 26, 2022 - 22:09 CEST
The service is stable, some users may experience isolated short-term connection errors when accessing the site.
Posted Sep 26, 2022 - 18:44 CEST
The situation remains stable, however we continue closely monitoring the service.
Posted Sep 26, 2022 - 17:32 CEST
The service remains stable, however we continue monitoring it closely. In the meantime, we are also taking additional measures to protect Make further.
Posted Sep 26, 2022 - 15:27 CEST
Please note the service has been restored, it is possible to login again and work under your accounts. Our main website is up and running as well at the moment. We keep closely monitoring the situation.
Posted Sep 26, 2022 - 14:07 CEST
Please note our team continues working on resolution of this issue. We will keep you posted about further updates.
Posted Sep 26, 2022 - 12:54 CEST
We are still working on solution to block IP addresses where DDOS comes from in order to enable login to impacted sites (EU and Make site). Remaining sites are accessible and functioning properly.

Scenario processing works fine on all production sites.
Posted Sep 26, 2022 - 10:15 CEST
Our website is under DDOS attack.

Make logins are still available through eu1.make.com and us1.make.com, signups are available through https://www.make.com/en/register
Posted Sep 25, 2022 - 14:02 CEST
We are investigating unavailability of the main webpage.
Posted Sep 25, 2022 - 12:03 CEST
This incident affected: Website (make.com).