AI agents not working on EU2 and US2 zones

Incident Report for Make

Resolved

This incident has been resolved
Posted Aug 19, 2025 - 16:15 CEST

Monitoring

A fix has been verified on our testing environment and rolled out to affected zones. We will keep monitoring this issue before it's considered fully fixed.
Posted Aug 19, 2025 - 15:33 CEST

Update

We have prepared a fix and are currently testing it before deploying it to affected zones. We will update again in 30min.
Posted Aug 19, 2025 - 15:06 CEST

Update

We have identified the root cause and working on a fix. We will update again in 30min.
Posted Aug 19, 2025 - 14:36 CEST

Update

We are continuing to work on a fix for this issue. We will update again no later than in next 30min.
Posted Aug 19, 2025 - 14:12 CEST

Update

We are continuing to work on a fix for this issue. We will update again no later than in next 30min.
Posted Aug 19, 2025 - 13:45 CEST

Identified

We have identified an issue with the AI Agents service and working with the engineering team to fix it.
Posted Aug 19, 2025 - 13:14 CEST

Investigating

We are observing issues with AI Agents on EU2 and US2 zones. The feature is not operational right now.
We are looking into this and will provide update in no more than 30min.
Posted Aug 19, 2025 - 12:51 CEST
This incident affected: Scenario Executions (eu2.make.com, us2.make.com).