The implemented workaround has been effective and eu1.make.celonis.com remains stable. The incident has been resolved.
Posted Nov 28, 2023 - 09:55 CET
Update
The situation stays stable. We are still investigating the root cause of the problem. We will maintain ongoing monitoring and notify once we fully resolve the incident.
Posted Nov 27, 2023 - 17:18 CET
Monitoring
The tuning of our Data Store infrastructure did relieve the situation and Scenarios using the Data Store App are stable again. We are continuously monitoring the state of our platform. We will come up with an update in the next 30 minutes. Thank you for your understanding and patience.
Posted Nov 27, 2023 - 16:31 CET
Update
We are still investigating the root cause of this incident. Meanwhile, we are tuning our Data Store infrastructure to relieve the situation and put the platform in a more stable state. We will come up with an update in the next 30 minutes. Thank you for your understanding and patience.
Posted Nov 27, 2023 - 15:59 CET
Investigating
We have detected multiple instances of the Datastore App timing out and failing on eu1.make.celonis.com. We are currently investigating the root cause and will come back to you once we find more information. Thank you for your understanding and patience.
Posted Nov 27, 2023 - 15:21 CET
This incident affected: Apps (eu1.make.celonis.com).