We are still in contact with our third-party provider to gather more information and prevent this issue from happening again. Meanwhile, the workaround that was implemented has been working as expected. The incident has been resolved.
Posted Mar 04, 2024 - 11:12 CET
Monitoring
We have successfully implemented a workaround, and the content of the affected pages is now accessible. However, we are still awaiting a response from the third-party service and further insight into the issue. Currently, the entire webpage is operational. We will continue to monitor the situation closely until we receive additional information from the third party.
Posted Mar 01, 2024 - 17:44 CET
Update
We are still investigating the issue, and our initial suspicion is that it may be related to one of our third-party services. We anticipate providing the next update within the next 2 hours, or as soon as more information becomes available.
Posted Mar 01, 2024 - 16:51 CET
Investigating
Our Help and API documentation websites are currently unreachable due to unknown reasons. We are currently investigating the root cause. The rest of the platform's functionalities are unaffected. We will provide an update in the next 30 minutes. Sorry for the inconvenience.